Gamex Live — Terms & Conditions

Gamex Live (referred to herein as the "Platform") is an online gaming service operated for players in Bangladesh. These Terms & Conditions constitute a legally binding agreement between Gamex Live and the user. By accessing, browsing, or creating an account on the Platform, you agree to be bound by these terms.

The Terms & Conditions on Gamex Live may be updated at any time. Continued use of the platform after any changes will be taken as acceptance of the updated terms. We recommend checking this page regularly.

• This platform is intended for personal, non-commercial use only.
• Gamex Live reserves the right to modify or discontinue any service at any time without prior notice.
• All content on this platform — logos, games, and text — is the intellectual property of Gamex Live.
• Any account found using the platform for unauthorized purposes will be closed immediately.
• These terms apply in both Bangla and English; in the event of any conflict, the English version shall prevail.

To open an account on Gamex Live, users must be 18 years of age or older. All information provided during registration must be accurate, complete, and up to date. Accounts created using false information may be closed at any time and any balance may be forfeited.

Each person may hold only one account. If multiple accounts are found belonging to the same individual, all accounts will be closed. Gamex Live's security team reserves the right to verify a user's identity at any time. Withdrawals may be placed on hold until verification is complete.

• You must provide your correct name, phone number, and date of birth at registration.
• Keeping your account password secure is your responsibility.
• Accounts may not be shared with or transferred to another person.
• Any suspicious activity must be reported to support immediately.
• A copy of your National ID or passport may be requested for KYC verification.

Gamex Live supports deposits and withdrawals via popular Bangladeshi mobile banking services, including bKash, Nagad, Rocket, and Upay. Deposits are typically processed instantly, while withdrawals are completed within 72 hours.

Your account must be verified before making a withdrawal. For first-time withdrawals, Gamex Live may carry out additional verification. The withdrawal method used must match the deposit method.

• Minimum deposit amount: ৳500.
• Minimum withdrawal amount: ৳1,000.
• Maximum single withdrawal limit: ৳50,000.
• Daily withdrawal limits vary based on your VIP level.
• If a technical error occurs during a transaction, please contact support.
• Gamex Live reserves the right to place transactions on hold if money laundering or fraud is suspected.

Gamex Live offers a range of bonuses — welcome bonus, reload bonus, cashback, and VIP rewards. Each bonus comes with its own wagering requirements that must be met before any withdrawal.

If a user attempts to abuse or manipulate any bonus offer, Gamex Live reserves the right to cancel the bonus and suspend the account. Each bonus offer may only be claimed once per user.

• The welcome bonus applies to first deposits only.
• Bonus funds cannot be withdrawn directly — the required wagering must be completed first.
• Wagering requirements are generally 20 to 40 times the deposit plus bonus amount.
• Bonus offers are generally valid for 7 to 30 days.
• Winnings from free spins may also be subject to wagering requirements.
• Gamex Live may modify or cancel any bonus offer at any time.

All game outcomes on Gamex Live are determined by internationally recognized Random Number Generator (RNG) technology, ensuring that every spin and every hand is completely fair. Neither Gamex Live nor any of its staff can alter the outcome of any game.

If a technical issue occurs during gameplay — such as a disconnection — Gamex Live will review system logs to determine the correct outcome. Any erroneous results should be reported to support immediately.

• The use of any external software or bots to influence game outcomes is strictly prohibited.
• Participating in the same game across multiple accounts is prohibited.
• Colluding with other players is a punishable offence.
• Dealer instructions in the Live Casino must be followed at all times.
• The RTP (Return to Player) information displayed in the game lobby is verified and accurate.

Gamex Live believes gaming is a form of entertainment — not a source of income. We encourage every player to play responsibly. The platform provides tools to help you set your own limits.

If gaming is starting to affect your daily life, visit our Responsible Gaming section and use the self-exclusion option. Gamex Live is here to support you.

• Set deposit limits, betting limits, and session timers at your convenience.
• Temporary or permanent self-exclusion requests can be submitted at any time.
• No person under the age of 18 is permitted to open an account.
• If you notice signs of problem gambling, please seek professional support.
• For more details, visit our Responsible Gaming View the page.

Gamex Live reserves the right to suspend or permanently close any account at any time for the reasons outlined below. If an account is closed, any valid balance (excluding bonuses) will be returned to the user, though this may be withheld until an investigation is complete.

• Registering with false or incomplete information.
• Operating multiple accounts.
• Abuse or manipulation of the bonus system.
• Use of fraudulent payment methods.
• Money laundering or suspicious financial activity.
• Disrespectful behavior toward other players or staff.

Users may request account closure at any time by emailing our support team at: [email protected]

Any dispute between Gamex Live and a user will first be addressed through friendly negotiation. Please contact our support team and describe your complaint in detail. We aim to respond within 72 hours.

• To file a complaint, email us at: [email protected]
• Please attach any relevant screenshots or supporting information with your complaint.
• Internal resolution processes must be completed before any legal action is taken.
• Gamex Live's decisions are considered final unless overturned through a legal process.

Gamex Live takes the protection of your personal data seriously. We use SSL encryption and advanced security technologies to keep your information safe. Your data is never sold or shared with third parties.

Information collected at registration is used solely for platform operations, identity verification, and communication. For more details, please see our Privacy Policy Read.

• All personal data is stored on encrypted servers.
• Payment information is never stored on Gamex Live servers.
• To request deletion of your data, please contact our support team.
• Full details on our use of cookies can be found in our Privacy Policy.

Gamex Live reserves the right to update these Terms & Conditions at any time. For significant changes, we will notify you via your registered email or through a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

• We recommend reviewing this page on a regular basis.
• The date of the last update will always be displayed at the top of this page.
• If you have any questions about these terms, contact us at [email protected].