Gamex Live — Privacy Policy

When you create an account and use Gamex Live, we collect certain information. The sole purpose of this is to give you the best gaming experience and keep your account secure. Gamex Live operates with full transparency — we never collect data without your knowledge.

The data we collect falls into two categories: (a) information you provide directly, and (b) information collected automatically while you use the platform.

Gamex Live uses your data only for specific, legitimate purposes. We never use your information for anything else without your consent. In every case, we follow a data minimisation principle — we only use what is strictly necessary.

The main reasons Gamex Live uses your data are:

• Creating and managing your account and completing identity verification (KYC).
• Processing deposits, withdrawals, and other financial transactions.
• Personalizing bonus and promotional offers tailored specifically for you.
• Personalizing your gaming experience and improving service quality.
• Preventing fraud, money laundering, and unauthorized access.
• Meeting legal and regulatory obligations.
• Providing customer service and technical support.
• Ensuring responsible gaming oversight and protection.

Gamex Live uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help remember your login session, save your preferences, and improve site performance.

Gamex Live uses three types of cookies:

• Essential Cookies: Essential for login, session management, and security. The site cannot function properly without them.
• Functional cookies: Used for your preferred language, game settings, and personalized experience.
• Analytics cookies: To understand which parts of the site are used most — helping us improve our services.

You can manage or delete cookies through your browser settings. Keep in mind that disabling essential cookies may cause some features to stop working properly.

Gamex Live retains your data only for as long as necessary. All data is kept while your account remains active. After account closure, certain data may be retained for a defined period to meet legal and regulatory requirements.

Gamex Live never sells your personal data. However, limited information may be shared with trusted parties in certain specific circumstances. In every case, strict data protection standards are upheld.

• Payment provider: Mobile banking providers such as bKash, Nagad, and Rocket receive only the information required to process transactions.
• Technology provider: Hosting, cloud service, and security providers receive only the data necessary for their technical functions.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Anti-Fraud Organizations: Reporting suspicious activity to regulatory authorities in cases of suspected money laundering or fraud is a legal obligation.

Gamex Live believes every user should have full control over their own data. That's why we're giving you the following rights. To exercise any of these rights, email our support team: [email protected]

• Right to Access: You can request a copy of the data stored in your account at any time.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Data Portability: You can request an export of your data in a machine-readable format.
• Right to Object: You may object to certain types of data processing.

Gamex Live will provide an initial response within 72 hours of receiving your request and take full action within 30 days.

Gamex Live uses industry-leading technology to keep your data secure. Our security team monitors systems 24/7, and any suspicious activity is acted on immediately.

• 256-bit SSL/TLS encryption across all data transfers.
• Sensitive data stored using AES-256 encryption.
• Two-factor authentication (2FA) available on all accounts.
• Automated detection and alerts for suspicious login activity.
• Regular third-party security audits and penetration testing.
• Firewall and DDoS protection systems are active.
• Strict data access control policies for all staff.

Gamex Live is firmly committed to protecting minors. No one under the age of 18 is permitted to register on Gamex Live. Age verification is mandatory at registration, and additional identity checks are carried out in any case of suspicion.

• Date of birth is verified at registration, and users under 18 are blocked from creating an account.
• Any account suspected of belonging to a minor is suspended immediately.
• No personal data is collected from anyone under the age of 18.
• Parents can report suspicious accounts by emailing [email protected].

Gamex Live works with select trusted third-party services to operate the platform. These providers receive only the limited data needed for their specific function and are required to comply with our privacy standards.

• Game Software Providers: For operating slots, Live Casino, and other games. They can access gaming results and betting data, but not your personal identity information.
• Payment Gateway: Bkash, Nagad, and Rocket receive only the financial information necessary to process transactions.
• KYC verification service: Processes specific data for identity verification using fully encrypted methods.
• Cloud & Hosting: For server operations — data remains encrypted and the content is not accessible to them.
• Cybersecurity firm: Analyzes limited log data to detect and prevent fraud.

Gamex Live has a legal agreement in place with every third party that clearly outlines data protection obligations. Any breach of those terms results in the immediate termination of that relationship.

Gamex Live reserves the right to update this Privacy Policy when necessary. For significant changes, we will notify you in advance via your registered email or mobile number. The date of the latest update will always be shown on this page.

• Minor updates will be reflected on this page only.
• For significant changes, you will be notified at least 30 days in advance.
• If you do not agree to the updated policy, you will have the option to close your account.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.